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Privacy Policy

This policy tells you about how we use and protect your personal information.



This Privacy Policy describes how we handle your personal information for our services on any of the Hydroganic Earth Solutions (HES) websites. It applies generally to the HES S.A website/s and content and other related websites where this policy appears in the footer of the page. Some HES-branded websites or websites we operate may be governed by separate privacy policies. The policy that applies on any of our domains or subdomains is always the policy that appears in the footer of each website.

In addition to the privacy practices set out in this Privacy Policy, HES has established a set of Corporate Rules (also referred to as Binding Corporate Rules) These Corporate Rules are a commitment by HES to adequately protect your personal information regardless of where the data resides, and depending upon your location, may provide additional privacy rights through your privacy regulator or a court.   If you would like additional information regarding the Corporate Rules contact us via the contact details below.

Our subsidiaries', affiliates’ and joint ventures’ privacy practices are similar to those described in this Privacy Policy. Subject to the requirements of applicable law, we strive to provide a consistent set of privacy practices throughout the global HES trading community. By accepting the Privacy Policy and the End User Agreement in registration, you expressly consent to our collection, storage, use and disclosure of your personal information as described in this Privacy Policy. This Privacy Policy is effective upon acceptance for new users and is otherwise effective on 10 October 2012.

Controlling and Processing Parties

When you use the HES services, you agree that:


You can browse our site/s without telling us who you are or revealing any personal information about yourself. Once you give us your personal information, you are not anonymous to us. If you choose to provide us with personal information, you consent to the transfer and storage of that information on our servers located at HES S.A and in various parts of the world and elsewhere where HES has facilities.

We may collect and store the following personal information:


Our primary purpose in collecting personal information is to provide you with a safe, smooth, efficient, and customised experience. You agree that we may use your personal information to:


We don't sell or rent your personal information to third parties for their marketing purposes without your explicit consent. We may combine your information with information on other users and information we collect from other companies and use it to improve and personalise our services, content and advertising. If you don't wish to receive marketing communications from us or participate in our ad-customisation programs, simply indicate your preference via the “Preferences” page in My HES (or similar account status page) or by following the directions provided with the communication or advertisement.

Our Disclosure of Your Information

We may disclose personal information to provide our service, respond to legal requirements, enforce our policies, respond to claims that a listing or other content infringes the rights of others, or protect anyone's rights, property, or safety.

We may also share your personal information with:

Without limiting the above, in an effort to respect your privacy and our ability to keep the community free from those who attempt to carry out fraudulent or illegal activities on the site/s, we will not otherwise disclose your personal information to law enforcement, other government officials, or other third parties without a legally valid request, except when we believe in good faith that the disclosure of information is necessary to prevent imminent physical harm or financial loss or to report suspected illegal activity.

Information You Share on HES

Your user ID is can be displayed throughout HES (and so available to the public) and is connected to all of your HES activity. Other people can see your bids, purchases, items for sale, shop fronts, feedback, ratings and associated comments. Notices sent to other community members about suspicious activity and policy breaches on our site/s refer to user IDs and specific items. So, if you associate your name with your user ID, the people to whom you have revealed your name will be able to personally identify your HES activities. If you are a business seller, your contact details (such as name or geographical address) may be visible on the View Item page, as you indicate in your business preferences on My HES.

If you access our site/s from a shared computer or a computer in an internet café, certain information about you, such as your user ID or reminders from HES, may also be visible to other individuals who use the computer after you.

Using Information from HES

HES enables you to share personal and financial information to complete transactions. We encourage you to disclose your privacy practices and respect the privacy of other users. We cannot guarantee the privacy or security of your information and therefore we encourage you to evaluate the privacy and security policies of your trading activities before entering into a transaction and choosing to share your information. To help protect your privacy, we allow only limited access to other users' contact, shipping and financial information to facilitate your transactions. When users are involved in a transaction, they may have access to other's name, User ID, email address and other contact and shipping information. In all cases, you must comply with data protection laws, and give other users a chance to remove themselves from your database and a chance to review what information you have collected about them.

You agree to use user information only for:


We use "cookies" (small files placed on your hard drive) on certain of our pages to help analyse our web page flow; customise our services, content and advertising; measure promotional effectiveness, and promote trust and safety.

A few important things you should know about cookies are that:

No Spam, Spyware or Spoofing

We and our users do not tolerate spam. Make sure to set your HES communication preferences so we communicate to you as you prefer. You are not licensed to add other HES users, even a user who has purchased an item from you, to your mailing list (email or physical mail) without their express consent. To report HES-related spam or spoof emails to HES, please report it to us. You may not use our communication tools to send spam or otherwise send content that would breach our End User Agreement. We automatically scan and may manually filter messages to check for spam, viruses, phishing attacks and other malicious activity or illegal or prohibited content, but we do not permanently store messages sent through these tools. If you send an email to an email address that is not registered in our community we do not permanently store that email or use that email address for any marketing purpose. We do not rent or sell these email addresses.

Account Protection

Your password is the key to your account. Use unique numbers, letters and special characters, and do not disclose your HES password to anyone. If you do share your password or your personal information with others, remember that you are responsible for all actions taken in the name of your account. If you lose control of your password, you may lose substantial control over your personal information and may be subject to legally binding actions taken on your behalf. Therefore, if your password has been compromised for any reason, you should immediately notify HES and change your password.

Accessing, Reviewing and Changing Your Personal Information

You can see, review and change most of your personal information by signing on to the  HES specific website/s where you originally Signed In. Generally, we will not manually modify your personal information because it is very difficult to verify your identity remotely. You must promptly update your personal information if it changes or is inaccurate. Once you make a public posting, you may not be able to change or remove it. Upon your request to Customer Service, we will close your account and remove your personal information from view as soon as reasonably possible, based on your account activity and in accordance with applicable law. We do retain personal information from closed accounts to comply with law, prevent fraud, collect any fees owed, resolve disputes, troubleshoot problems, assist with any investigations, enforce our HES End User Agreement, and take other actions otherwise permitted by law.


Your information may be stored on our servers located in South Africa. We treat data as an asset that must be protected and use lots of tools (encryption, passwords, physical security, etc.) to protect your personal information against unauthorised access and disclosure. However, as you probably know, third parties may unlawfully intercept or access transmissions or private communications, and other users may abuse or misuse your personal information that they collect from the site/s. Therefore, although we work very hard to protect your privacy, we do not promise that your personal information or private communications will always remain private.

Third Parties

Except as otherwise expressly included in this Privacy Policy, this document addresses only the use and disclosure of information we collect from you. If you disclose your information to others, whether they are bidders, buyers or sellers on our sites or other sites throughout the internet, different rules may apply to their use or disclosure of the information you disclose to them. HES does not control the privacy policies of third parties, and you are subject to the privacy policies of those third parties where applicable. We encourage you to ask questions or view their Privacy Policy before you disclose your personal information to others.


We may amend this Privacy Policy at any time by posting the amended terms on this site. All amended terms automatically take effect 30 days after they are initially posted. In addition, we will notify you through the HES Message Centre or via email at the address you provide in My HES. If our help pages do not answer the questions you may have related to the Privacy Policy, you can write to the Data Controller within HES S.A – Privacy Policy Requests, Estate 118 Greendale, Johannesburg, Gauteng, South Africa, P.O.BOX 320

Eikenhof 1872 or you may contact HES Customer Support.

If you do not feel satisfied with our responses, you may always contact your local data protection authority, who should offer answers to any of your questions.

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